Risk and claims administration specialist Sedgwick has adopted Verint Trust Bot, which uses patented behavioural analytics and AI to analyse conversations between claimants and claims handlers, and flag potential fraud risks. Sedgwick said the technology would enable users to expedite genuine claims and identify fraudulent ones more quickly. It said the technology did not rely on intrusive processes and created minimal friction in the claims experience.

Ian Carman, director, head of forensic and investigation services at Sedgwick, said: “Verint Trust Bot is a distinctive innovation in the insurance industry. There is nothing else like it on the market. It redefines fraud detection by giving our clients the insights they need to act quickly, fairly, and confidently — all while ensuring genuine customers receive the prompt support they deserve.”