Home insurance platform Avantia Group has teamed up with technology company 360Globalnet to launch a new inhouse claims operating model, supported by artificial intelligence and advanced data capture. The platform said it now had a personalised claims submission and policy checker process for customers.

Mark Eastham, CEO at Avantia Group, said: "This new operating model sets us apart from other insurers and MGAs reliant on legacy technology. Our 'MGA+' approach pushes the boundaries of a typical MGA setup, bringing significant advantages to our business. By insourcing claims and leveraging AI, we're also creating a more efficient, personalised experience that ultimately benefits our customers."

Paul Stanley, CEO at 360Globalnet, added: "By combining our award-winning digital claims technology with Avantia's innovative approach, we're creating a seamless, data-driven claims experience that is infinitely scalable.”