Agria Pet Insurance has struck a deal with employee competence specialist Elephants Don’t Forget to use Clever Nelly, its AI-powered continual assessment solution, to support frontline teams. Agria Pet Insurance employees will engage with the platform on a daily basis to reinforce and improve their knowledge.

Elephants Don’t Forget suggests that as much as 80% of employee training is forgotten within 30 days if it is not reinforced. Employees spend around one and a half minutes per day engaging with Clever Nelly in tasks such as spaced learning, repetition and self-testing.

Stuart Aris, head of UK operations at Agria Pet Insurance, said: “We are committed to investing in the development of our people and ensuring our frontline teams are equipped to consistently deliver the best possible outcomes for customers. Clever Nelly’s approach to continual assessment and knowledge reinforcement aligns strongly with our operational and customer-focused objectives.”

Brian Foulger, senior business development manager at Elephants Don't Forget, added: “I’m excited to see the performance improvements we can drive within their frontline teams, ultimately delivering even better customer outcomes.”

Agria Pet Insurance was founded in Sweden in 1890 and has been operating in the UK since 2009.