The Lloyd’s Market Association has teamed up with the International Underwriting Association to create a cross-market resource that supports the professional development of claims professionals during their first two years in the London market. The Claims Capability Framework seeks to create a consistent foundation for claims practitioners across the market.

The framework provides a clear pathway for the technical knowledge, skills and experiences expected of new claims entrants. The LMA says it is also flexible enough for firms to integrate into their own learning and development programmes. It has been co-created by 37 professionals from 25 market firms.

Janine Powell, claims director at the LMA, said: “The Claims Capability Framework provides a clear and consistent pathway of skills, technical knowledge and learning experiences that new entrants should expect to develop during their first two years in the market. Importantly, it has been created by the market, for the market, demonstrating the commitment to delivering high-quality foundational learning for the claims profession.”

Joe Shaw, director of claims at the IUA, added: “The London market faces a vital challenge to recruit new claims talent and it is just as important to ensure that as people enter the market they receive the training and development they need to establish successful careers. The Claims Capability Framework seeks to do this by laying out a clear pathway for achievement.”