Admiral has selected Guidewire as the new claims management system for its household line of business. The insurer had already deployed Guidewire for its policy administration and billing systems, as well as digital applications, to its motor and household lines of business.

The aims of the increased use of Guidewire are to enable more cost-effective claims processes, to access and gather higher quality data for clearer reporting and better-informed decision making, and to provide an enhanced digital customer experience.

Claire Charlton, Admiral’s head of household claims, said: “What the programme has delivered for household claims will significantly advance our processing and service capability. Guidewire ClaimCenter will empower us to deliver better outcomes and experiences for all our users. For our people, it will be easier to manage claims, for our business we will have more data to better control claims cost, and for our customers, it will enable a truly digital experience.”

Guidewire PartnerConnect Consulting Global Premier member, EY, led the implementation to the go-live stage. Mitch Robinson, partner in EY’s financial services practice, said: “We’ve worked closely with Admiral and Guidewire to deliver an innovative digital claims platform which will transform the way claims are managed.

"The platform, using market-leading technology and architecture, provides enhanced online capabilities. It will enable more efficient and effective claims handling, which will support the capture of valuable new data and insights, and improve customers’ claims experiences. We look forward to continued joint work with Admiral and Guidewire as the new service is rolled-out across other insurance lines.”

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