Axa UK has improved its online capabilities and made it possible for customers to notify claims digitally for losses on their motor and home policies. The insurer said the move would create convenience for customers as well as making the claims process more efficient.

Suzy Tiffany, retail claims director at Axa UK, said: “We know that our customers’ expectations have evolved in recent years and they want the claims process to be quick, clear and simple.

“That’s why we’ve worked hard to ensure that these enhanced digital claims tools offer customers fast and seamless journeys at a time when they need it most as well as offering increased flexibility and improving their overall experience.”