RSA Insurance has teamed up with AI-powered risk assessment technology specialist Clearspeed to use its voice analytics solution to improve fraud detection and drive efficiency in the claims process. The insurer said the partnership would enable it to distinguish between genuine and fraudulent claims more quickly and more accurately.

Adele Sumner, head of counter fraud strategy and financial crime at RSA Insurance, said: “This partnership with Clearspeed significantly enhances our fraud detection capabilities and improves our chances of detecting fraudsters even earlier in the claims process.

“Clearspeed’s unique technology helps us to settle genuine claims quicker, delivering a more seamless experience to our customers and, importantly, equip brokers with further insight, tools, and confidence they need to fight fraud.”