Insurance brand Careless has teamed up with claims service provider Claims Consortium Group to power its claims concierge service for its new personal belongings product. The policy is underwritten by Guernsey-based 1Edge, with Claims Consortium Group acting as the third-party administrator. Additional products providing cover for renters, travel, cyber and buildings are to follow. Protection products are also under design.

Scott McKenna, co-founder of Careless, said: “Partnering with Claims Consortium Group allows us to deliver a claims experience that’s not just fast and digital, but human. It’s tech with empathy. Our goal is to remove the anxiety from claims and build a brand people can trust when it counts.”

Owen Pugh, chief operating officer at Claims Consortium Group, added: “We’re proud to support Careless as they break new ground in the insurance space. Their customer-first, brand-led model is a perfect match for the agile, technology-driven claims service we deliver through Synergy Cloud.”