Acturis has announced a long-term partnership with specialist home, landlord and tenant broker First2Protect.

Part of the Pivotal Growth group, specialising in volume personal lines business through an Exeter-based call centre and a network of mortgage advisors, First2Protect has gone live on Acturis, utilising many of the personal lines features of the platform.

The system allows the broker to use an integrated CX solution while using the automation features available within the platform to automate communications, renewals and payment solutions. Leads are imported and driven through an automated workflow that removes manual processing steps from staff, freeing them to focus on the customer.

Mark Batten, director at First2Protect, said: “Digital transformation was a key success factor to the future of our business and having selected Acturis through a competitive tender process we were keen to avoid pitfalls of previous projects. Acturis and First2Protect have formed a partnership with a great understanding of our requirements and market place and between us we have delivered an industry leading solution that will allow us to drive efficiency, customer service and growth.”

Jeff McCracken, chief customer officer at Acturis, added: “We are delighted to work with Mark and his team at First2Protect. The project has allowed us to showcase many of the unique features of our platform focussed on volume personal lines insurance solutions. We look forward to extending our partnership and the capabilities of the delivered solution to further drive efficiencies and opportunities for First2Protect.”