Brokers face significant challenges in their experience across insurers, insurtechs, and MGAs serving the commercial motor insurance sector, according to the latest broker survey from Direct Commercial.

Only 26% of brokers rated their overall experience across the whole market with providers as good, while 33% described it as poor. A key area for improvement includes flexibility of cover, highlighted by 62% of respondents as priorities.

The survey also found that 61% of brokers feel they should have greater influence in shaping the future of commercial motor insurance, while 11% believe brokers should play a major role in driving new product development.

Joe Hantson, deputy CEO of Direct Commercial, said: “These findings highlight areas where the industry must step up to better meet brokers’ needs and expectations. We are dedicated to acting on broker feedback, focusing on delivering more flexible and efficient solutions. Brokers are essential in shaping meaningful innovation, and we are proud to work alongside them to elevate service standards across the sector.

“DCL is dedicated to ensuring brokers have a stronger voice in shaping the market. By fostering close collaboration between insurers, brokers, and policyholders, DCL continuously reviews evolving risks, claims handling, and cost mitigation strategies. This proactive approach strengthens relationships and delivers better outcomes for all stakeholders.”