Allianz UK has unleashed an AI generative tool called BRIAN to support its commercial underwriters and enable them to respond more quickly and confidently to customer enquiries. The tool makes it faster for underwriters to retrieve specific information from lengthy underwriting guides for property and casualty and specialty lines.

Benjamin Blackie, transformation business owner at Allianz UK, said: "What sets BRIAN apart is its dual functionality. It provides a concise answer and includes a direct link to the specific section of the guidance document used to generate the response, allowing underwriters to delve deeper if needed. Typically, our underwriters spend around two hours a week looking for information on internal documents. With BRIAN it takes just seconds.

“This is not about replacing decision-making, but equipping people with better tools to access information they need at the moment they need it. With the extra time saved, underwriters can focus on deeper risk analysis, enhancing customer relationships, refining pricing strategies, and staying updated on emerging market trends and regulatory changes.”