Zurich Insurance has partnered with Quantexa and implemented its AI-enabled Decision Intelligence platform to help validate claims in real time across multiple lines of business. The platform cross-references data from the Claims and Underwriting Exchange database as well as from the Insurance Fraud Register. It also links to open-source data sets such as Companies House.

Zurich has been operating real-time fraud detection strategies for three years and said the new platform would enhance its capabilities. In 2024, the insurer said it had detected fraudulent claims worth £260,000 on a daily basis.

Scott Clayton, head of claims fraud at Zurich, said: “The adoption of Quantexa means we can detect fraud more effectively than ever, enabling us to take steps to protect our commercial and public sector customers from fabricated and exaggerated claims being made against them.”

Dan Higgins, chief product officer at Quantexa, added: “Our platform pulls together data which was previously siloed and scattered to give a comprehensive 360-degree view of each claim.

“We’re delighted to be working with Zurich to put our technology into action in the UK insurance sector for the first time, helping reduce losses from fraud while also increasing the efficiency of other processes.”