According to the latest Direct Commercial Limited Broker Barometer, 85% of broker clients have reported delays across haulage and commercial motor claims. The research found that 53% of policyholders blamed brokers and/or insurers for the delays despite many being due to supply chain factors.

Direct Commercial said better collaboration between the insurance industry and its clients would help alleviate this frustration and help brokers and insurers to better manage client expectations and satisfaction.

Carl Cripps, claims director at Direct Commercial Limited, said: "We are committed to supporting brokers and policyholders with navigating these challenges. Our focus remains on ensuring that claims processes are streamlined and a better understanding of the factors contributing to delays in vehicle repair is fostered.

“Our quarterly claims review meetings with both broker and policyholders are essential to that. These enable us to discuss ongoing claims so that brokers and policyholders remain informed, and there is more transparency around our processes.”