Allianz has signed a deal to use Clearspeed’s voice analytics in its personal lines business. The deal aims to help Allianz identify potential fraudsters and direct its resources more effectively to genuine customers.

Ben Fletcher, director of financial crime at Allianz’s personal lines business, said: “Here at Allianz we remain committed to combatting fraud and safeguarding the interests of our honest and loyal customers.

“Our increased fraud detection rate in 2023 reflects how seriously we take this issue and our partnership with Clearspeed is the next step in our ambitious plans to enhance our fraud prevention measures. I look forward to a collaborative and effective partnership to further prevent insurance fraud and crime.”