RSA Insurance has launched its new cloud-based broker and customer claims portal, which is powered by Guidewire. Commercial property is the first line of business to be handled via the portal with other lines scheduled for the remainder of 2024 and 2025.

Gary Mason, COO delivery director at RSA Insurance, said: “The decision to move to the cloud was driven by a commitment to innovation, as well as customer and broker-centricity. Our goal was to enhance our claims capabilities, delivering an improved service to our customers and brokers. ClaimCenter on Guidewire Cloud allows us to be far more agile, responsive, and efficient in our operations.”

John Chasty, director, customer success at Guidewire, added: “We’re proud to partner with RSA in this groundbreaking initiative. Guidewire Cloud is designed to empower insurers with the tools they need to thrive in a digital-first world. In an era marked by rapid technological advancements, RSA has set a new industry standard by becoming the first UK insurer to implement Guidewire Cloud.”