Document processing specialist Input for You has partnered with AI-powered automation firm Netcall to adopt its AI-driven intelligent document processing platform, Liberty IDP. The move has reduced the average wait time of payback claims from 20 days to under four for its insurance and health insurance clients. It has enabled Input for You to redeploy hundreds of staff who had previously been tasked with manual data input.

Alain Dewispelaere, chief customer value officer at Input For You, said: “Using Liberty IDP has greatly improved our efficiency and ability to meet customer needs. With Liberty IDP technology handling document processing, we can focus on building strong customer relationships, supporting their core business and reinforcing our position in the industry.”

“The partnership has been incredibly rewarding, built on a strong mutual understanding and excellent responsiveness. Collaborating with Liberty IDP has enabled us to process documents more quickly and accurately, leverage AI effectively, reduce reliance on manual teams and maintain full compliance with regulations.”